Thank you for choosing our products on htnlln.com! We are committed to providing Australian users with high-quality hardware tools and a worry-free shopping experience. If you are not satisfied with the goods you received, we provide you with a friendly and flexible return and exchange service.

🕒 Return and Exchange Time

You can initiate a return or exchange request within 30 days after receiving the goods.

✅ Return and Exchange Situations

The goods are damaged or defective during transportation;

The goods received do not match the order (wrong model, quantity or color);

The goods have quality problems;

The goods are unused, undamaged and retain the original packaging, and can be returned and exchanged without reason.

❌ No Return and Exchange Situation

Exceeding the return and exchange period of 30 days;

The goods have been used or affect secondary sales;

Goods not sold on our platform;

Orders returned without authorization.

🔁 Return and Exchange Process

Please contact us within 30 days via email service@htnlln.com and provide the order number and relevant problem description and photos;

Customer service will reply and confirm the return and exchange qualifications within 1-2 working days;

If you meet the return and exchange conditions, you will receive the return address and instructions;

Please send the product back to the designated address, and arrange a refund or exchange after we confirm the status of the product.

Return address:

No. 16, Renhe Street, Nanchiyang Village, Donghoufang Town, Wuji County, Shijiazhuang City, Hebei Province

Recipient: Shijiazhuang Zhichong E-Commerce Co., Ltd.

🚚 Shipping Instructions

If the return or exchange is due to quality problems, wrong goods, etc., the shipping cost will be borne by us;

If it is an unexplained return (such as personal reasons), please bear the return shipping cost by yourself.

💰 Refund Instructions

The refund will be returned to the original route within 3-5 working days after we receive the return and confirm that it is correct. The refund time may vary slightly depending on the payment method.

If you have any questions, please feel free to contact us via email service@htnlln.com or customer service phone 17838332825, we will solve it for you as soon as possible.